Procol is India's fastest-growing procurement technology company.
Founded in 2018, Procol's solutions have been securely deployed at many $1B+ global companies helping procurement teams reduce costs, digitize procurements, improve compliance by replacing emails and excel workflows with the world's most easy-to-use and secure e-sourcing platform managing a spend of ₹5000 Cr+. Procol is rated 4.9/5 ⭐️ by trusted enterprises on G2 and has been featured by Forbes.
We're a team of ex-Google New York, Zomato, OYO who've worked at high-impact, growth companies and believe that we're on the journey of building one. Backed by investors like Blume Ventures, Sequoia Surge, Beenext, and Rainmatter.
Hiring Customer Success Specialist
At Procol we are looking for a Customer Success Executive, to support our clients and users at every stage. This is a key team role, where you will play a critical part in ensuring that the clients are on-boarded smoothly and understand the product features. The incumbent will be responsible for client engagement, client adoption, client satisfaction and successful business outcomes for Procol’s customers.
What you'll do:
Maintaining customer support mechanisms.
Assist with the Onboarding & Training of a client.
Setting up a reporting mechanism and sending daily reports to the Manager
Maintain relationships with clients by providing support, information, and guidance.
Update product knowledge on an ongoing basis.
Role Requirements:
Minimum 1 year of relevant customer support experience
Good communication skills( English, Hindi)
Excellent People management skills
Willingness to learn and enhance own development by taking responsibility for staying informed and up to date with industry knowledge
Experience in MS Office
Why you'll love Procol
Learn and grow fast with a growing startup which impacts millions of businesses
Work closely with the founding team and become a part of building a successful company
Openly collaborate with few of India’s most talented folks, who will challenge you every day
Industry competitive salary and benefits
Get advance salaries every month
Employee health insurance covered by us
Flexible working hours
Procol is an equal opportunity employer and we believe diversity is key to our success.
Send your resume at [email protected]
Learn more about us at Procol: Next generation procurement
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